Return Policy

All returns/exchanges must include order # on the outside of the box.  If order # is not on the outside of the box package will be automatically refused upon arrival.  If  you do not know your order # please contact 516-364-7050 and we will provide you with it.

*If order # shows that merchandise is being returned after 30days or is a final sale item package will be refused upon delivery and you will not be refunded for shipping.  If there is a problem such as a damage with any final sale merchandise please contact us before sending it back and we will advise you.  If you receive damaged merchandise or something is wrong with your order when you receive it please contact us within 48 hours.  The Girls Room does not assume return shipping costs.  Purchaser is responsible for all shipping charges on all returns and exchanges.  Some exceptions apply.

Merchandise must be returned within 15 days for a full refund
Merchandise can be returned/exchanged up to 30 days for an online store credit
We will not issue any refunds after 15 days
We will not accept any returns/exchanges after 30 days.  Merchandise will be refused upon delivery.
Merchandise must not be worn, altered, or washed.
Merchandise must have all tags attached.
Footwear must include the original shoe box in its original condition, without postal labels.
Please Note: Shipping and handling charges are not refundable.
Final Sale items may not be returned
if merchandise is damaged please contact us immediately.

Refunds & Processing Time

If your package arrives at The Girls Room with in 15 days from the date you received for a refund your credit card will be credited within 5 business days.

If your package arrives at The Girls Room any time AFTER 15 days from the date you received it you will be issued an online store credit within 5 business days.

You will not be refunded or credited back for shipping.

You will receive an e-mail as soon as you refund/online store credit is issued.



Exchanges


1. Complete the return form included in your order and securely repackage your
    merchandise. Cover or remove any original mailing address label or carrier barcodes from package.

NOTE: When returning footwear, do not use your shoe box as your shipping box.
2. Drop off your package at a U.S. Postal Service mailbox or post office.
3. Please keep your tracking information for your records.
4. You will receive an email once your exchange has been processed. Please allow up to 10 business days from the time we receive your exchange for it to be processed.

 

Please note if the item you are exchanging your merchandise for is out of stock you will receive either a refund (within 15 days) or an online store credit (after 15 days).  You will be notified via e-mail.  We can not hold merchandise, however you can place a new order and receive an online store credit or a refund when your returned merchandise arrives to our warehouse.


Online Store Credits are valid for 1 year from the date it is issued


Final Sale Items include:

*Coupon Codes can not be used on Sale merchandise.*

• Sale Merchandise
• Belts
• Handbags
• Jewelry
• Hats
• Gloves
• Scarves
• Lingerie
• Bathing Suites
• Any custom embroidery/jewelry

Click here to download our returns & exchanges form.

INTERNATIONAL SHIPPING

If you place an order using an international credit card or are shipping your merchandise outside of the US you are required to send us a copy of the front and back of your credit card and a copy of your passport or drivers license.  We required this information to protect our customers against fraud.  This is a one time verification process and will not be asked for again on future purchases with ShopTheGirlsRoom.com.  Your order will not be processed until we receive this information.  Merchandise will not be held aside during the waiting period.

This is a safe and secure process.  If you do not feel comfortable sharing this information you can black out everything on your credit card except your name, last 4 digits and CVV code located on the back.  You can also black out all information on your passport except your name.

International Shipping Costs and Methods

 

CANADA ONLY

Shipping Options

Standard to Canada $19.95

World Wide Saver $39.95

*Customs and Duties are not included and must be paid to carrier upon delivery.

 



1-3 day delivery expedited shipping anywhere outside the US and Canada

                                                            $49.95- $89.95

*Customs and Duties are not included and must be paid to carrier upon delivery.

 

International Shipping Terms and Conditions

Items in your order that are designated for shipment to countries outside of the U.S. may be subject to taxes, customs duties and fees levied by the destination country ("Import Fees"). The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees.


Possible Delays

When orders shipped internationally reach the destination country, they may be subject to customs
clearance procedures which can cause delays beyond original delivery estimates.

 

Refused Packages

If you refuse a shipment from ShopTheGirlsRoom.com, you are responsible for the original shipping charges, any Import Fees that are incurred on the package, and the cost of returning the package to The Girls Room. This amount will be deducted
from your merchandise refund/online store credit.  If the import fees charged to us exceed the cost of your merchandise your package will be abandoned by customs and you will not be issued a refund/online store credit.  We will contact you as soon as we receive notification that the package has been refused and give you another chance to schedule a delivery, you will have 72 hours to respond to us or we will be forced to make a decision based on our policy.

 

If you are not present to pay import fees upon the arrival of your package UPS will contact you.  If they can not reach you after 3 attempts they will then contact us.  We will have 3 business days to contact the customer to schedule a new delivery.  If the customer can not be reached it will be considered a refused package and one of the actions listed above will be taken.

Please make sure your contact information is correct.


Privacy

Your privacy is important to us and we care about how information about your order is used and shared.
We would like our international customers and customers shipping products internationally to be aware
that cross-border shipments are subject to inspection, and may be opened by customs authorities.

We provide certain order, shipment, and product information, such as description, to our international
carriers, and this information may be communicated by the carriers to customs authorities to facilitate
customs clearance and comply with local laws.



Gifts

If the order is a gift, the package will be marked "Gift," but the cost of the item will still be included on the
customs form. Customs authorities require us to declare the value of the gift item directly on the package.


Domestic Shipping

Orders placed before 12Pm eastern standard time Monday-Friday will be processed immediately and shipping out that day (unless merchandise is on pre-order)
Orders placed before 12PM eastern standard time Monday-Friday will be processed immediately and shipped that day (unless merchandise is on pre-order).  . Orders placed on Friday after 12 PM
will begin processing on the following Monday.  ShopTheGirlsRoom will contact you with a follow-up email if the
merchandise you have selected is not currently in stock or if we need additional information for credit
verification.
DELIVERY TIME DOES NOT INCLUDE SATURDAYS,
SUNDAYS, OR HOLIDAYS.

Domestic Order Processing Information

If you place an order using different billing and shipping addresses you may be asked to provide further information.  We do this to protect our customers against fraud.  This may delay the shipping process.

Pre- order Policy

*THIS DOES NOT INCLUDE ORDERS FOR PRE-ORDER JEWELRY AND CUSTOM EMBROIDERY*

*COUPON CODES CAN NOT BE USED ON PRE-ORDERS*